Terms of Service

1. Agreement and provider

These Terms form the service and software licence agreement between the person or organisation using Actovian (the “Customer”) and Miloš Topić, an individual based in the Republic of Serbia, operating the Actovian service (“Actovian”, “we”, “us”). By creating a workspace, accepting these Terms or using the service, you confirm that you have authority to bind the Customer.

2. The service

Actovian provides governed AI planning, internal work artifacts, human approvals, audit evidence and optional third-party integrations. AI output may be incomplete or incorrect and must be reviewed by a qualified person. Actovian does not provide legal, financial, medical, employment or other regulated professional advice.

External actions are limited to the capabilities shown in the product and remain subject to configured permissions. A Gmail draft is not a sent email. Customers remain responsible for final decisions, recipients, content and lawful use.

3. Accounts and customer responsibilities

• Provide accurate information and keep account credentials and recovery methods secure.
• Invite only authorised users and remove access promptly when roles change.
• Obtain all notices, permissions and lawful bases required for Customer Content and connected accounts.
• Review AI output and every approval-bound payload before it is used externally.
• Comply with the Acceptable Use Policy and applicable law.

4. Trial, plans and limits

Starter and Growth may include one 14-day trial per verified identity. No card is required for the trial. Trial access ends automatically at expiry unless a paid subscription is active. Plan limits apply to members, agents, integrations, AI usage and actions. When a limit is reached, new metered work may pause while the Customer retains access to existing records and billing controls.

5. Payment, renewal and taxes

Paddle is the merchant of record and authorised reseller for online purchases. Paddle processes payment, applicable transaction taxes, receipts, subscription renewal, refunds and chargebacks under its Buyer Terms. Subscriptions renew for the selected monthly or annual period until cancelled. Prices displayed at checkout, including applicable tax, control over conflicting marketing text.

6. Cancellation and refunds

A Customer may cancel at any time through the secure billing portal. Cancellation normally takes effect at the end of the current paid period. Refunds and statutory withdrawal rights are governed by applicable law, Paddle’s Buyer Terms and the Actovian Refund and Cancellation Policy. Cancellation does not erase records that must be retained for legal, security or billing purposes.

7. Customer Content and privacy

The Customer retains ownership of Customer Content and grants Actovian a limited licence to host, process and transmit it only to provide, secure and support the service. Our Privacy Policy, Data Processing Addendumand Subprocessor List form part of these Terms where applicable.

8. Actovian intellectual property

Actovian and its software, design, documentation, models, trademarks and non-customer materials remain owned by or licensed to us. During an active trial or subscription, we grant the Customer a limited, non-exclusive, non-transferable, revocable right to use the service for its internal business operations.

9. Confidentiality

Each party will protect the other party’s non-public business information using reasonable care and use it only for the service relationship. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully obtained from another source. Disclosure required by law is permitted.

10. Availability and changes

We aim to provide a reliable service but do not promise uninterrupted availability. Maintenance, security incidents, third-party outages or beta features may affect access. We may change or discontinue features where reasonably necessary, and will provide reasonable notice of material reductions to paid functionality where practicable.

11. Suspension and termination

We may restrict or suspend access for security risk, unlawful use, non-payment, breach of these Terms or to protect users and third parties. The Customer may stop using the service and cancel its subscription. On termination, the licence ends; data export and deletion remain subject to the Privacy Policy and legal retention duties.

12. Warranties and liability

To the extent permitted by law, the service is provided “as is” and “as available”. We do not warrant that AI output is accurate, complete or suitable for a particular purpose. Neither party is liable for indirect, incidental, special or consequential loss, lost profit, lost revenue or loss of goodwill. Our aggregate liability relating to the service is limited to the fees paid for the affected workspace during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot lawfully be limited, including fraud, wilful misconduct or mandatory consumer rights.

13. Indemnity

To the extent permitted by law, the Customer will defend and indemnify Actovian against third-party claims caused by unlawful Customer Content, unauthorised connected-account use, violation of the Acceptable Use Policy or infringement caused by Customer instructions.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, excluding conflict-of-law rules. The parties will first attempt in good faith to resolve a dispute through written notice to office@actovian.com. If unresolved, courts with jurisdiction in Serbia will have jurisdiction, except where mandatory consumer law grants a Customer the right to bring proceedings elsewhere.

15. Changes and contact

Material changes will be published with a new version and, where required, presented for renewed acceptance. Continued use after the effective date constitutes acceptance where permitted by law. Questions or legal notices may be sent to office@actovian.com.